Customer Integration

Your customers want real-time information and better service, including fast product delivery and rapid responses to pricing, order status, ship date and availability questions. And they want access to this information from within their own systems with their own applications and message formats. While you understand the customer need, meeting those demands and delivering a well-run demand chain system can be challenging and expensive. WebSpan enables companies of any size to quickly and easily integrate with all businesses in your demand chain, providing automated information exchange between you and your customers.

WebSpan helps automate critical processes across your demand chain:

• Enables integration and collaboration with your customers and all businesses across the demand chain
• Allows all companies to communicate using native applications and systems; no hardware or software upgrade needed
• Improves time to market,  while controlling costs and minimizing management overhead
• Leads to increased customer retention, satisfaction and revenues

WebSpan Demand Chain Processor Packages:   

WebSpan provides a vast range of services, from electronic document and data transfer to real-time transactions and queries to increased visibility of demand chain processes. Delivered as a managed service, WebSpan does the heavy lifting for you, so you can focus on your customers. 

• Order-to-Cash (Order-to-Invoice): Integration Services for the exchange of business documents between a company and its customers from order through e-invoicing. This package assumes that the company will support the diversity of its customers systems, rather than dictate to its customers which transactions and data formats to use.
• Real-time Demand Chain: Integration services that support real time linkages between a company and its customers. This allows the company to respond to real time queries from their customers and thereby provide them visibility to the status of inventory, orders, shipments, etc.